Existing Orders & Returns

Delivery and tracking

• I have placed an order but I have not received any tracking information?
• When should I expect my cap?
• What is the status of my order?

Order Confirmation

• I have placed my order, now what?
• I have placed an order but I have not received an order confirmation?

Order Return or Exchange

• How do I return or exchange my cap?
• Do I have to pay to return or exchange an item?
• I want to return my cap, how do I proceed?
• I returned my order but have not heard anything?
• DHL says I need a proforma to send my package. How do I solve this?

Change or Cancel an Order

• How long do I have to cancel my order?
• How do I cancel my order?
• How can I make changes to my order?

Customer Service Contact

• I am having issues with my existing order, who can I contact?