Returns info for USA orders
Due to new tariff regulations on international shipments to the USA, our return process is being updated. Read more on how to return US orders here.
Returns
To make a return, please follow the steps below. Returned items are eligible for a refund, minus a return fee.
We will notify you via email as soon as we receive your return at our warehouse. Please allow 7-14 business days from when we receive your order for the funds to appear in your account.
Return fee:
- 12 USD
- 12 EUR
- 10 GBP
- 79 NOK
Please follow these steps to return your order
If size is an issue, see instructions on the inside of the box and try to adjust the size before returning.
- Fill in the digital return form online through this link
- Find the RETURN LABEL included in your box. Stick it to the outside of the box, over the original shipping label.
- Place the product back in the box, making sure the box is taped closed securely.
- Deliver your return shipment to your chosen service point. We recommend getting a shipment receipt for proof of delivery.
Carrier service points:
Complementary Exchanges for Owners Club
If you were an Owners Club member at the time of purchase, you are eligible for free exchange. Your return fee will be covered when you include your new order number in the return registration form.