If the cap is unused, we offer one free return. We've made it easy: the return label and instructions on how to return can be found on a note at the bottom of the package you received. Please see the return process based on where you live below:
RETURN OF NORWEGIAN ORDERS
SLIK RETURNERER DU ORDREN DIN:
1. Dersom størrelsen på capsen du har bestilt er feil, se veiledning på innsiden av esken du mottok. Forsøk å justere størrelsen med reimen på baksiden før du returnerer.
2. Fyll ut vårt digitale returskjema ved å følge denne lenken.
3. Finn RETURETIKETTEN som ligger inni esken du mottok.
4. Legg capsen tilbake i støvposen og deretter i esken. Forsegl esken godt med tape.
5. Fest returetiketten over den originale fraktetiketten på utsiden.
6. Lever esken til ditt nærmeste postkontor eller post-i-butikk, husk å få en kvittering for returen.
RETURNS OF ORDERS OUTSIDE NORWAY
PLEASE FOLLOW THESE STEPS TO RETURN YOUR ORDER:
1. If size is an issue, see the explanation on the inside of the box. Try to adjust the size before returning.
2. Fill in the digital return form online through this link.
3. Find the RETURN LABEL included in your box.
4. Place the cap back in the box and make sure it is taped securely.
5. Attach the return label on top of the original label.
6. Deliver your return shipment to your chosen service point. We recommend getting a shipment receipt for proof of delivery.
We accept our hats in new condition with original tags attached for a refund. You have 30 calendar days from the day you received your shipment to postmark your item for return. Your refund will be handled through the same payment method you chose during checkout. Once we receive your return, we will let you know by email. Once notified, please allow 7-14 business days for your payment to be refunded to your account.