If this is about a payment that has failed, we do not charge for the attempt that you have made. A payment went through if you see the "thank you" page, and you get an order confirmation in your email.
Your payment is being refused and is not going through.
There can be several reasons why this happens:
- Do not honor: Your bank is unwilling to do the transaction
- Insufficient funds
- Limit exceeded: The amount exceeds the withdrawal limit set for your account
- Expired card or Invalid expired date, invalid CVV
- Based on location, the bank declined
We recommend contacting your bank if you suspect that this is one of the issues or trying with another card.
If the issue persists, please contact us so we can assist you. When reaching out, include your order details, browser version, country of residence, city, and postcode. If you received an error message, please share a screenshot or describe the error. This information helps us replicate the issue and find a solution more efficiently.