If this is about a payment that has failed, we do not charge for the attempt that you have done. A payment went through if you see the "thank you" page and that you get an email of confirmation.
You payment is being refused and is not going through?
The can be several reasons why this happens:
- Do not honor: Your bank is unwilling to do the transaction
- Insufficient fund
- Limit exceeded: The amount exceeds the withdrawal limit set for your account
- Expired card or Invalid expired date, invalid CVV
- Based on location: The bank declined based on location
We recommend to contact your bank if you suspect that this is one of the issue or try with another card.
Should the problem persists, please contact us so we can try to assist you. When contacting us it would be very helpful if you can share, your order details, browser version as well as your country of residence, city and postcode. This will help us in trying to replicate the issue and find a solution.